ITSM Demand Manager

مقتطفات من الإعلان الرسمي

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المهام الرئيسية

• Manage and coordinate demand intake related to ServiceNow ITSM, including new features, improvements, and service requests.
• Contribute to the development and maintenance of the ServiceNow product roadmap, including UX and backend system enhancements.
• Evaluate, consolidate, and prioritize functional requirements and business demands in alignment with strategic priorities, the product roadmap, and resource capacity.
• Ensure proper tracking and governance of product demand within ServiceNow ITSM, maintaining visibility of the demand pipeline and supporting prioritization processes.

المؤهلات المطلوبة

• Education: University Degree in Computer Science, Business Administration, Economics or International Relations.
• Experience: 4+ years of experience in operations or similar environments collaborating with business users, preferably in large international organizations.