ITSM Demand Manager

PAM / WFP · Rome, Italy

Organization
PAM / WFP
Location
Rome, Italy
Organization type
United Nations
Contract
Job
Posted
4 November 2026
Deadline
19 November 2026 12 days left

Job details

Experience required
4 years minimum
Education
Bachelor's degree
Languages
English (required), French (required), Arabic (required), Spanish (required), Portuguese (required), Russian (required), Chinese (required)
Duration
11 months

excerpts from the official posting

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual…

Main responsibilities

  • Manage and coordinate demand intake related to ServiceNow ITSM, including new features, improvements, and service requests.
  • Contribute to the development and maintenance of the ServiceNow product roadmap, including UX and backend system enhancements.
  • Evaluate, consolidate, and prioritize functional requirements and business demands in alignment with strategic priorities, the product roadmap, and resource capacity.
  • Ensure proper tracking and governance of product demand within ServiceNow ITSM, maintaining visibility of the demand pipeline and supporting prioritization processes.

Profile

  • Education: University Degree in Computer Science, Business Administration, Economics or International Relations.
  • Experience: 4+ years of experience in operations or similar environments collaborating with business users, preferably in large international organizations.

Details collected automatically from the organization's website: check them in the official posting.

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