DTT Officer

excerpts from the official posting

The Digital Transformation and Technology (DTT) Officer provides advanced technical support and serves as a senior technical resource within a country or field office. The role provides first- and second-line support for complex issues involving end-user devices, software, servers, network connectivity, remote access…

Main responsibilities

• Works on technical assignments requiring considerable judgment and initiative. Evaluates complex incidents, understands the implications of technical issues, selects…
• Provides first- and second-line technical support for complex incidents involving hardware, software, applications, network connectivity, enterprise systems, and…
• Serves as a technical escalation point for issues that cannot be resolved by DTT Associates, or Assistants.
• Troubleshoots and resolves complex system, network, infrastructure, access, and end-user technology issues.

Profile

• Strong understanding of Information Technology industry practices and technical support operations.
• Solid knowledge and experience with incident management and IT operations services, tools, and systems.
• Proficiency with Microsoft Office Suite, Windows 11, Microsoft 365, Exchange Server, Exchange Online, Active Directory, Microsoft Entra ID, Azure, and Microsoft Intune.