Humanitarian Academy

CCCM

Camp Coordination and Camp Management (CCCM): managing displacement sites with communities

Roles, Sphere planning, profiling, committees, complaints, risks and closure: managing displacement sites with communities, from opening to durable solutions.

  • 4 days · 24 hours
  • 3 levels · 3 certificates
  • 3 scenarios
  • Verifiable certificate
Start the course
  • Free, unlimited access
  • 4 one-day modules
  • 3 scenarios and 12 quiz questions
  • 3 graded case studies and 3 exams
  • Certificate in your name, verifiable online

What you will learn

  • Explain the roles of camp administration, coordination and management and the life cycle of a site.
  • Manage a site day to day: space planning, profiling, service monitoring, gap analysis and accountability.
  • Organise residents' participation, reduce site risks and prepare closure towards durable solutions.

Course information

Level
Beginner → Intermediate → Advanced (one certificate per level)
Study time
24 hours over 4 days (lessons, case studies, exercises)
Format
Online, at your own pace, free and unlimited access
Assessment
Per level: graded case study + 20-question exam (30 to 40 min, pass marks 70%, 75% and 80%)
Credential
Named, numbered certificate of achievement, verifiable online (QR code)
Reference frameworks
Norwegian Refugee Council, on behalf of the CCCM cluster · Global CCCM Cluster · Sphere Association

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A 3-level certification pathway

Progress from Beginner to Advanced. Each level ends with a graded case study and a timed exam, and leads to its own verifiable certificate.

Level 1Beginner

Exam: 20 questions · 30 min · 70% to pass

Beginner certificate

By the end of this level, you will be able to:
  • Distinguish camp administration, coordination and management.
  • Recognise the types of sites and the phases of the life cycle.
  • Apply the Sphere space, water and sanitation standards.
  1. Day1Understanding CCCMThree roles, three responsibilities · Planned sites, spontaneous sites and collective centres · The camp life cycle · The CCCM cluster and its reference tools · Architecture and mandates: who decides what, at which level · Selecting and opening a site: a step-by-step assessment method · Worked example: opening the Kilembe site · Setting up a site management agency: the first 90 days · Variations by context, common mistakes and the donor's perspective · Interview questions and key references Scenario: Night-time arrival
  2. Graded case study : First days on a spontaneous site Municipal land on the outskirts of a town, after floods · 20 questions including a case study · 70% to pass
Level 2Intermediate

Exam: 20 questions · 30 min · 75% to pass

Intermediate certificate · Opens after the Beginner certificate

By the end of this level, you will be able to:
  • Conduct profiling and service monitoring for a site.
  • Lead site coordination and maintain the 4W matrix.
  • Set up representative committees and a complaints mechanism.
  1. Day2Managing a site day to dayPlanning space according to Sphere · Profiling and registering the population · Monitoring services and identifying gaps · Coordinating actors: meetings and the 4W matrix · Detailed planning and upgrading an existing site · Population data: counting, profiling, registering, tracking movements · Service monitoring: indicators, thresholds and escalation protocol · Worked example: the Bourou-Est site dashboard · Coordinating and maintaining the site: meetings, 4W, referrals and maintenance · Variations, common mistakes and the donor's perspective · Interview questions and key references Scenario: The contested committee
  2. Day3Participation, risks and exitGovernance and residents' participation · Complaints, feedback and communication · Reducing risks: fire, flood, eviction · Out of camps, closure and durable solutions · Setting up representative governance: the method · The site complaints and feedback mechanism: design and operation · Analysing and managing site risks: from mapping to contingency planning · Worked example: the Ngara site before the rainy season · Out of camp: mobile site management, area-based approaches and collective centres · Variations, common mistakes and the donor's perspective · Interview questions and key references Scenario: Ten days to leave
  3. Graded case study : The dashboard turning red Planned camp of 22,000 people, third year · 20 questions including a case study · 75% to pass
Level 3Advanced

Exam: 20 questions · 40 min · 80% to pass

Advanced certificate · Opens after the Intermediate certificate

By the end of this level, you will be able to:
  • Coordinate several sites and out-of-camp approaches.
  • Prevent evictions and manage major risks.
  • Prepare closure and support durable solutions.
  1. Day4Advanced module Multi-site coordination, evictions and durable solutionsMulti-site coordination · Preventing and responding to evictions · Preparing site closure · Durable solutions and transition to development · Coordinating an area of sites: tools, prioritisation and contribution to the programme cycle · Preventing forced evictions: framework, alert system and graduated response · Relocating, consolidating and closing a site: the step-by-step method · Worked example: the exit strategy for the Mbéla-Sud area · Durable solutions: criteria, measurement and transition to development · Interview questions and key references
  2. Graded case study : Eviction threat and return prospects Three sites in a medium-sized town, after the end of fighting · 20 questions including a case study · 80% to pass

Who is it for?

Site managers and assistants, programme officers, community mobilisers, monitoring and evaluation teams, local authorities, CCCM cluster members and anyone who may work in a camp, a displacement site or a collective centre.

The certificate

With at least 70% correct answers in the final assessment, you receive a certificate in your name, with a unique code that recruiters can verify on Humanitaires Jobs. A free Humanitarian Network account is required.

Key concepts

The vocabulary you need to master for this course and the exam.

CCCM
Camp Coordination and Camp Management: the sector that organises the response in camps and displacement sites.
Camp administration
Functions of the national authorities: land, security, documentation, civilian character of the site.
Site management agency
Organisation that coordinates services on a site and ensures residents' participation.
Collective centre
Existing building (school, public building) hosting displaced people.
Spontaneous site
Site where people have settled on their own, without prior planning.
DTM
IOM Displacement Tracking Matrix: population and needs data by site.
4W
"Who does What, Where and When" matrix used to coordinate interventions.
CFM
Complaints and feedback mechanism for affected people.
Mobile site management
Mobile team covering several small dispersed sites.
Durable solutions
Return, local integration or settlement elsewhere, when displacement no longer creates specific needs.

References and recommended reading

The official texts and sector reference works on which the course is based.

  1. Norwegian Refugee Council, on behalf of the CCCM cluster (2015). Camp Management Toolkit. www.cccmcluster.org
  2. Global CCCM Cluster (2021). Minimum Standards for Camp Management. www.cccmcluster.org
  3. Sphere Association (2018). The Sphere Handbook: Humanitarian Charter and Minimum Standards (Shelter and Settlement, WASH chapters). spherestandards.org/fr/manuel-2018
  4. International Organization for Migration (2024). Displacement Tracking Matrix (DTM). dtm.iom.int
  5. Inter-Agency Standing Committee (IASC) (2010). IASC Framework on Durable Solutions for Internally Displaced Persons. interagencystandingcommittee.org
  6. United Nations High Commissioner for Refugees (2024). UNHCR Emergency Handbook. emergency.unhcr.org